Customers of Apple Inc.’s iTunes and App stores haven’t been able to buy or download items worldwide during an unusually extensive outage lasting more than eight hours on Wednesday.

The iTunes, App and Mac App stores were unavailable for all users, according to a message on the company’s system-status Web page at 1:10 p.m. New York time. Service for the iBooks Store also was interrupted.


Users on Twitter are reporting outages across multiple countries and regions. The company’s status page has “green” across the board, with the exception of the iTunes Store.

In many cases, pages are displaying errors or “temporarily unavailable” notices, while apps and purchases are not going through at all.

Apple in a statement denied any foul play from a third-party, blaming an “internal DNS error.”

The last instance in which Apple suffered extensive downtime was when a flaw was discovered in its developer portal. The site was shut down for weeks after an “intruder” attempted to take personal information. Many of the site’s services were down for extended periods.

There’s no indication, however, that the company has suffered a data breach or an attack on its systems.

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